Netflix Error Codes NW-2-5 and UI-800-3: Meaning and Fixes
Netflix error NW-2-5 means your device took too long to connect to Netflix, which usually points to an internet connection problem on your device or home network. Error UI-800-3 means information stored on your device needs to be refreshed, or a network problem stopped Netflix from opening. Netflix’s Help Center has a separate article for each code.
To see whether others have the same trouble, open our live Netflix status page.
How do I check if Netflix is down?
Most Netflix error codes are not outages. Netflix’s own network error article starts with your device and home network, and only at the end asks you to contact your internet provider. Use this quick method.
- Open our Netflix status page and look for fresh reports.
- Try Netflix on a second device on the same Wi-Fi, such as a phone.
- Try your phone on mobile data. If Netflix works there but not on Wi-Fi, suspect the home network.
- If everything fails everywhere, read how to tell if it’s down or just you.
What does Netflix error NW-2-5 mean?
Netflix says NW-2-5 means your device took too long to connect to Netflix. The steps in its Help Center article, in order:
- On the error screen, select More Details, then Check your network. A red X means the device is probably not connected. You can also test another internet app or run the device’s network test.
- Restart the device: unplug it for at least 15 seconds (3 minutes with a cable box), plug it back in and try again.
- Restart your home network: turn off the device, unplug the modem and router, wait 30 seconds, plug them in, wait 1 minute, then turn the device on.
- Improve the Wi-Fi signal: move the router closer, off the floor and away from appliances such as microwaves. Skip this if you use a cable.
- On PlayStation or Xbox only, set DNS to automatic. On PS4 and PS5 that is Settings, Network, Set Up Internet Connection. On Xbox One and Series it is Settings, General, Network Settings, Advanced Settings, DNS Settings.
- Contact your internet provider. Netflix says to ask them to check for outages and to confirm your device can reach secure.netflix.com, appboot.netflix.com, uiboot.netflix.com and fast.com.
Netflix’s own page for this code is Netflix Error NW-2-5. For Wi-Fi problems that affect several apps, see internet down at home.
What does Netflix error UI-800-3 mean?
Netflix says UI-800-3 means either that information stored on your device needs to be refreshed or that a network issue stopped Netflix from opening. If the code also has numbers in parentheses, such as (104001), search the Help Center for the full code, because Netflix has separate articles for variants. Netflix lists these steps for most devices:
- Restart the device by unplugging it for about a minute.
- Restart your modem and router, waiting 30 seconds before plugging them back in.
- Sign out and back in: from the Netflix home screen go to Get Help, then Sign out. On an error screen, select More Details, then Sign out or Reset.
- Restore default connection settings by undoing custom modem, VPN, proxy or DNS changes.
The Help Center page, Netflix Error ui-800-3, adds device-specific steps. On an Amazon Fire TV, uninstall and reinstall Netflix under Settings, Applications, Manage All Installed Applications. On PlayStation, check DNS and reinstall the app. On Xbox, set DNS to automatic and reinstall. Have your login ready first, since reinstalling signs you out.
Which fix goes with which code?
| Code | Netflix’s meaning | Start with |
|---|---|---|
| NW-2-5 | Device took too long to connect to Netflix | Check network, restart device and home network |
| UI-800-3 | Stored device information needs a refresh, or a network problem blocked Netflix | Restart, sign out and back in, reset connection settings |
| UI-800-3 (104001) | Netflix’s article says the device may not be certified, or the app is no longer available for it | Read that variant’s article and check device support |
What if it happens only on a smart TV or stick?
TVs and sticks keep their own cached data and need their own restart. Unplug the TV or stick, not just turn it off with the remote. Our guide to streaming apps not working on a smart TV gives a restart order that works for most devices. If you use a VPN or custom DNS, switch it off for a test, because Netflix lists those among the settings to restore.
What should I avoid when Netflix will not connect?
Avoid factory resets as a first step. Netflix’s articles list a reset only for specific devices such as set-top boxes, and warn that it may erase apps and saved data. Avoid VPN and “unblocker” apps, because Netflix lists custom VPN, proxy and DNS settings among the things to undo. Avoid calling phone numbers that appear in search ads for “Netflix support”. Use the Help Center at help.netflix.com or the Get Help option inside the app. Never share your password or a verification code with a caller who says they are from Netflix.
If you are billed twice or see a payment you do not recognize, handle it through your account page, not through a link in an email or text. Error screens themselves never need payment details.
Bottom line
NW-2-5 is a connection timeout, so restart the device and the home network. UI-800-3 is a refresh or network issue, so restart and sign out. Check our status page and a second device before assuming Netflix is down.
FAQ
Is Netflix error NW-2-5 caused by Netflix being down?
Netflix describes it as a slow connection from your device or home network. Check our status page and another device to be sure.
How do I fix UI-800-3 on a smart TV?
Restart the TV, restart the router, sign out of Netflix and sign back in. If that fails, follow your device’s section in Netflix’s article.
Will reinstalling Netflix delete my profile?
No. Profiles belong to your account. Reinstalling signs you out, so keep your login ready.
Should I call my internet provider?
Netflix lists that as the last step. Ask about outages and DNS or router problems after you have restarted your devices.