Xfinity Outage: How to Check Internet and TV Status and Get a Credit

To check whether Xfinity is down at your address, sign in to the Xfinity app: if your location is affected, outage information appears, and View outage details shows the outage type, cause and estimated repair time. You can also use Xfinity’s Outage Map or text OUT to 266278. Compare with our live Xfinity status page before you restart any equipment.

How do I check for an Xfinity outage?

Xfinity’s Check for a service outage article lists three official ways.

Method	How to use it	What it shows
Xfinity app	Sign in. If your location is affected, outage information appears. Tap View outage details.	A description, the outage type and cause, and the estimated repair time
Outage Map	Go to xfinity.com/support/statusmap, sign in and click the house icon, or enter your address	Outage information for your location
Text message	Register your mobile number for Xfinity texts, then text OUT to 266278 (COMCST). Message and data rates may apply.	Outage status for your area

Type xfinity.com yourself or use the official app. A text from an unknown number with a link to an outage page or a refund is not a safe place to sign in.

How do I get a text when Xfinity service is fixed?

Xfinity can text you when an outage at your address is repaired. These are the steps from the same Xfinity article.

1. Register your mobile number for texts from Xfinity.
2. Open the Outage Map and sign in with your Xfinity ID.
3. Click Request Text Updates in the outage banner, or click the Home icon.
4. Enter your mobile number and select Get a Text.
5. Wait for the confirmation message.

Is it an Xfinity outage or my own equipment?

Start with the app or the Outage Map. If they show an outage at your address, a restart will not bring service back, so wait for the repair. If they show nothing, the cause is more likely at home.

What you see	Likely cause	First step
Xfinity app shows an outage at your location	Xfinity network problem	Request text updates and wait
Internet and TV both down, no outage listed	Gateway, wiring or a new local fault	Restart the gateway, then check again
Wired devices work, Wi-Fi does not	Wi-Fi or gateway	Restart the gateway, move closer
Internet works, one TV Box shows an error	That TV Box	Restart the TV Box
One streaming app fails on the TV	That app or service	Check the app’s status, restart the TV

A quick extra test: turn off Wi-Fi on your phone and load a site on mobile data. If it loads, the internet itself is fine and the problem is in your home connection. For the full home checklist, see internet down at home: five checks.

How do I restart my Xfinity Gateway?

Xfinity’s guide to restarting your Xfinity Gateway describes two ways. Xfinity suggests running the full network test in the app first, to confirm a restart is the right fix.

1. From the Xfinity app (rented gateways only). Sign in, find the WiFi icon, tap Troubleshoot and select Restart your Gateway.
2. Manually. Unplug the power cable, wait one minute and plug it back in. Xfinity says this also works for most third-party modems and routers.

Xfinity says a restart takes up to 12 minutes. During that time your home network is unavailable. If you have Xfinity Voice, home phone calls, including 911, are unavailable too, and Xfinity Home cameras and smart devices stop working until the gateway is back. Keep a charged mobile phone nearby.

How do I restart an Xfinity X1 TV Box?

Xfinity’s Restart your X1 TV Box article lists several methods.

• Voice: say “Restart TV Box” into the Xfinity Voice Remote.
• On screen: press the xfinity button, open Settings (the gear icon), go to Device Settings > Power Preferences > Restart and confirm.
• Help shortcut: press the A button, select the Restart tile, press OK, then select Restart and press OK.
• Online: sign in at xfinity.com, go to Contact & Support > Fix an Issue, open the TV section and click Restart TV Box next to the device. Choose Restart a Single TV Box, which takes about five minutes, or System Refresh, which can take up to 20 minutes.
• On the box: hold the front Power button for 10 seconds, or unplug the power cord for 10 seconds on boxes without one.

If live TV works but one streaming app does not, the problem is that app. Our guide to streaming apps not working on your TV covers those checks.

Does Xfinity give a credit for an outage?

As of November 2026, Xfinity’s check-service-outage article says that if you were affected by a recent service outage, you may be eligible for a credit. It says that if your account meets the eligibility rules, including not having reached the maximum credit limit, Xfinity applies the credit automatically. The page does not state the amount of that limit.

1. Go to the Xfinity Support page.
2. Scroll to Outage map and credit.
3. Click Check credit eligibility.
4. Enter your outage details.
5. If you are eligible, Xfinity adds the credit to your account automatically.

Xfinity will not need your password or a one-time code to credit an outage. Treat any call or text that asks for them, or that pushes a refund link, as a scam and check your account in the app instead.

Bottom line

Check the Xfinity app, the Outage Map or text OUT to 266278 first. If there is an outage at your address, ask for text updates and wait, then check credit eligibility once service is back. If there is no outage, restart the gateway from the app or by unplugging it for one minute, and restart the TV Box if only TV is affected. For general advice while a service is down, see what to do when a big service is down.

FAQ

Does Xfinity have an outage map?

Yes. Xfinity’s Outage Map at xfinity.com/support/statusmap shows outage information for your location after you sign in or enter your address.

How long does an Xfinity restart take?

Xfinity says a gateway restart takes up to 12 minutes. A single X1 TV Box restart takes about five minutes, and a System Refresh can take up to 20 minutes.

Will Xfinity credit me automatically for an outage?

As of November 2026, Xfinity says eligible accounts get the credit automatically, as long as they have not reached the maximum credit limit. You can check through Outage map and credit on the Support page.

Does 911 work on Xfinity Voice during an outage?

Xfinity Voice runs through the gateway, and Xfinity says home phone calls, including 911, are unavailable while the gateway restarts. Use a mobile phone for emergencies when your home service is down.