PlayStation Network Down: Sign-In and Account Issues Reported on Nov. 11
PlayStation Network had a major sign-in problem on Nov. 11, according to the official PlayStation Network status page. As of 2:35 p.m. ET (19:35 UTC), the page listed an ongoing incident that first appeared at 2:19 p.m. ET (19:19 UTC) and warned that users might have difficulty signing in or creating an account.
What the status page says
The status page rates the incident as major and shows its state as ongoing. The notice says PlayStation is working on it: “We’re working to resolve the issue as soon as possible.” The page gave no further update text as of 2:35 p.m. ET.
The status page has not stated a cause, how many users are affected or when the problem will be fixed.
Two other active incidents on the same page concern the PlayStation Store. Both say users might have difficulty getting products there.
What our checks show
At the time of the data, the front page of playstation.com answered from both of Outages Now’s checkpoints in Germany. The fastest response in Outages Now’s data was 184 ms.
Those checkpoints only test whether the public website responds. They cannot see log-in, payments, messages or anything inside the apps, so a working front page says nothing about whether sign-in works.
Why it matters
The sign-in and account creation incident affects anyone trying to get into PlayStation Network, and the two Store incidents affect anyone trying to get products from the Store. For a quick look at the latest state, see the live status of PlayStation Network.
The simple checks are to look at the official status page for updates and to wait if the app fails while the page shows an incident. Resetting a password or reinstalling the app is best avoided while the company says it is working on the problem. Our guide on checking PSN status and fixing common problems covers the general steps.
Source: PlayStation Network status page, as of Nov. 11 at 2:35 p.m. ET (19:35 UTC), and Outages Now’s own checks. This article is a snapshot and is not updated: see the live status of PlayStation Network for the current data.