PlayStation Network Not Working: Check PSN Status and Fix It
PlayStation Network is down for everyone only when Sony’s PlayStation Service Status page says so. If that page shows every service as available, the problem is most likely your console, your account or your home network. Start with the status page, then work through the steps below in order.
You can also compare reports on our live PlayStation Network status page. It shows our own checks next to the official status, which helps when Sony’s page is slow to update.
How do I check whether PSN is down?
Open the official PlayStation Service Status page and look at the line for each service, such as account management, gaming and social, PlayStation Store and PlayStation Video. Sony’s support article for error NW-102417-5 tells players to check this site for server outages or planned downtime before changing any settings on the console.
- Open status.playstation.com on a phone or computer, not on the console.
- Look for any service marked as having an issue or planned maintenance.
- Open our PSN status page and see whether other players are reporting the same trouble.
- If both show a problem, wait. Nothing you change at home will fix a server-side failure.
Our guide to telling whether a service is down or just you explains the same logic for any app or website.
What do PSN sign-in error codes mean?
Sony lists each error code on its PS5 error codes page with a short description. The codes below are copied from that page as of November 2026. Always read the full article for your exact code, because the suggested steps differ.
| Error code | Sony’s description | First thing to try |
|---|---|---|
| WS-116329-2 | Your sign-in ID or password doesn’t match. | Re-enter the details carefully or reset the password through account management on Sony’s site. |
| NP-103028-4 | There was an issue signing in. | Check the status page, then restart the console and try again. |
| NP-104433-5 | There may be a problem with sign-in status. | Sign out, restart the console and sign in again. |
| WS-117224-7 | There may be a problem with 2-Step Verification setting. | Follow the steps in Sony’s article for 2-step verification; use Resend Code if a code does not arrive. |
| NW-102417-5 | The connection to the network has timed out. | Check status, restart console, router and modem. |
| NP-104627-0 | Your PlayStation 5 console lost connection to the server. | Check status, then test the network connection. |
| CE-108862-5 | Unable to connect to the server. | Check status; if it is clear, restart the router. |
| NP-103105-0 | This service is currently under maintenance. | Wait. This message points to planned or ongoing work on Sony’s side. |
Never share a 2-step verification code with anyone who contacts you, including people claiming to be PlayStation support.
What should I try if the status page shows no problem?
Work through the steps from Sony’s NW-102417-5 article, which are the same basic checks Sony recommends for most connection timeouts.
- Restart the PS5 or PS4 completely, not just rest mode.
- Use a wired network cable if you can, or move the console closer to the router and clear obstacles between them.
- Turn off the router and modem, wait at least five minutes, then turn them back on.
- Update the router firmware, following the router maker’s instructions.
- Test the connection from the console’s network settings and note the exact result.
- As a temporary test, Sony’s article says you can switch to a free public DNS server in the console’s DNS settings.
- If the error persists, Sony says the line may be temporarily busy, so try again later.
If other devices on your Wi-Fi also fail, the cause is your connection, not PSN. Our guide to internet down at home covers how to separate a router fault from a provider problem.
Why does PSN work on Wi-Fi but not on my console?
Consoles are stricter than phones about network settings. A router that blocks certain ports, a wrong DNS entry or a weak Wi-Fi signal can stop a console while a phone keeps working. Sony’s article mentions opening the listed TCP and UDP ports and, if you are unsure how, asking your internet provider for help with the router settings. If the console works on a phone hotspot but not at home, the home router is the cause. Our works on mobile data but not Wi-Fi guide lists the checks in order.
What if my account is the problem?
Sony’s sign-in help says a suspended account or console shows an error code at sign-in, and the reason is usually emailed to the sign-in ID. Check that inbox, including spam, and use the support page linked from the error message. Only use PlayStation’s own website and app for account help. Do not call numbers from search ads or social media replies.
Bottom line
Check Sony’s status page first. If it is clear, restart the console and router, try a cable, and look up your exact error code on Sony’s error codes page. If the status page shows maintenance, wait it out and watch our PSN status page.
FAQ
Is PSN down right now?
Check status.playstation.com, which is Sony’s official page, and our PSN status page for the latest reports. If either shows an issue, the cause is on Sony’s side.
Why can’t I sign in to PSN with the correct password?
Code WS-116329-2 means the sign-in ID or password does not match. Other causes include a 2-step verification problem or a server issue, so check the status page before resetting your password.
Will restarting my router fix PSN errors?
It can fix timeouts such as NW-102417-5 when the problem is local. It will not fix a Sony-side outage or a maintenance message.
Do I lose my games if PSN is down?
Installed games stay on the console. Online features, the store and some digital licenses that need verification may not work until PSN returns.