DoorDash Not Working: Orders Not Going Through and App Errors

When DoorDash is not working, first check whether your order already went through before you place it again: look at the order screen in the app, your email and your card statement. Then try another network, update the app and check our live DoorDash status page to see whether other people are reporting the same problem. DoorDash does run an official status page, doordashstatus.com, but it is built for restaurants and developers: it lists parts such as orders, the native apps, merchant tools and the Drive delivery API, and a problem that only hits the customer app may not appear there. That is why these checks are the quickest way to tell an outage from a local problem.

Is DoorDash down or is it just me?

Run these checks in order. Each one rules out a different cause, and together they take a few minutes.

1. Look at live reports. Our DoorDash status page shows DoorDash’s own status for orders and the apps next to our checks of doordash.com, updated every 5 minutes.
2. Try the website. Open doordash.com in a browser. If the website works and the app does not, the app or your phone is the likelier cause.
3. Switch networks. Turn Wi-Fi off and use mobile data, or the reverse. Our guide to sites that work on mobile data but not Wi-Fi explains why one connection can fail while the other works.
4. Try another device. A second phone or a laptop signed in to the same account shows whether the problem follows your device.
5. Update and restart. Install any pending DoorDash update from the App Store or Google Play, then restart the phone.

If the app fails on every device and every network, the problem is almost certainly on DoorDash’s side. Our two-minute test for down or just you walks through the same method for any app.

What does it mean when only part of DoorDash fails?

A partial failure usually points to a narrower cause than an outage. The pattern of what works and what does not tells you where to look.

What you see	Likely side	What to do
App will not open or keeps closing	The app or your phone	Update the app from the official store and restart the phone
Works on mobile data, fails on Wi-Fi	Your router, DNS or VPN	Restart the router and turn off any VPN
One store will not take your order, others will	That store	Try again later or order from another store
Card declined at checkout	Your card or bank	Check the card details, try another payment method, or call your bank
Order placed but the status stops updating	The app, the store or DoorDash	Refresh the order screen, then use the help option for that order
Everything fails on every device and network	DoorDash	Wait and check our status page

Why won’t my DoorDash order go through?

When checkout fails for every store, the cause is usually the payment method, the account or a wider DoorDash problem. Work through the simple causes first.

1. Check the payment details. An expired card, an old billing ZIP code or a typo in the card number will cause a decline.
2. Try another payment method. If a second card works, the first card or its bank is the problem.
3. Call your bank if a card keeps failing. Use the number on the back of the card. Banks sometimes block a charge they consider unusual, and only the bank can tell you why.
4. Check the delivery address. Make sure the address and apartment number are complete.
5. Stop if the app is struggling. If the app is slow or showing errors on several screens, wait rather than submitting the order again and again.

Our guide to bank apps that will not load covers what to do when the bank side is the problem, including how to avoid paying twice.

How do I avoid paying for the same DoorDash order twice?

A frozen screen after you tap the order button does not mean the order failed. It may have reached the store even though the confirmation never loaded.

1. Close and reopen the app, then look at your current and recent orders.
2. Check your email for an order confirmation.
3. Look at your card or bank statement. DoorDash explains that a pending charge means the money has been authorized but not yet taken, and a refunded pending charge can take up to 3 business days to disappear, depending on your bank. A pending line alone does not prove the order went through.
4. If you find two orders for the same food, contact DoorDash through the help option for that order inside the app straight away.

Placing the same order again during a glitch can leave you with two deliveries and two charges to sort out.

What if the Dasher app is not working?

The Dasher app is the separate app delivery drivers use. If it fails, check the same basics first, then the settings a delivery app depends on.

• Compare with the customer app. If the DoorDash customer app also fails for people around you, the problem is likely wider than your phone.
• Check location access. A delivery app needs your location. On iPhone, go to Settings > Privacy & Security > Location Services and check the Dasher app. On Android, open Settings > Location.
• Check your signal. Parking garages and large buildings can block mobile data. Move to an open area and switch networks if you can.
• Update and restart. Install any Dasher app update from the App Store or Google Play and restart the phone.
• Use official support. Contact Dasher support through chat in the Dasher app, or find the phone number on the Dasher Support page of DoorDash’s Help Center. DoorDash says chat and phone support run 24/7.

Never read a sign-in or verification code to anyone who calls or texts you about your account. A code sent to your phone is meant only for you, and anyone asking for it can use it to take over the account.

How do I contact DoorDash without falling for a fake number?

Use the help option inside the DoorDash app, or type help.doordash.com into your browser. The Help Center lists 24/7 chat in the app and a support line, 855-431-0459; if a number does not match the one shown on help.doordash.com, do not call it. Do not call a number from a search result, an ad or a reply on social media. The FTC warns that scammers pose as customer service and pay to appear in search results, and it advises typing a company’s web address directly instead.

• Do not send money, gift cards or your password to anyone in exchange for support.
• Do not install a screen-sharing or remote-access app because a caller asks you to.
• Do not follow a link in a text that says your order or account needs “verification” because of an outage. Open the app yourself.

If you shared a code or sent money, change your DoorDash password, call your bank on the number on your card, and report the scam at ReportFraud.ftc.gov.

Bottom line

Check your orders, your email and your statement before you order again, then compare the app, the website and a second network to see whether DoorDash is really down. A decline at checkout is usually the card, and a Dasher app problem is often location access or signal. Get help only from inside the app or from the contacts listed on help.doordash.com. For general steps when a big service fails, read what to do when a big service is down.

FAQ

Is DoorDash down right now?

Check our live DoorDash status page, then try the app on another network and doordash.com in a browser. If all of them fail, the problem is most likely on DoorDash’s side.

Why does DoorDash keep declining my card?

The most common causes are an expired card, wrong billing details or a block by your bank. Try another payment method, and call the number on the back of the card if the same card keeps failing.

Will I be charged twice if the app froze while ordering?

Not necessarily. Check your recent orders and email first; a pending line on your statement can be a temporary authorization, and the help option for the order in the app is the place to report a duplicate.

How do I contact DoorDash support?

Use chat inside the DoorDash or Dasher app, or go to help.doordash.com by typing the address yourself. The Help Center lists 855-431-0459 as its 24/7 support line; treat any other number from search results as unverified.