Bank of America App Not Working? Sign-In Fixes Step by Step
When you cannot sign in to Bank of America online or mobile banking, the cause is usually on your side: an expired password, a user ID typed wrong, or an outdated login your browser saved. Bank of America’s own troubleshooting page says to reset the password through Forgot ID/Password, type your user ID and password by hand, and delete stored credentials from your browser. If those steps fail and other people report the same problem, the bank’s systems may be having trouble, and waiting is the only fix.
The steps below follow the bank’s login troubleshooting page from Bank of America. For general checks that apply to any bank app, see our guide on telling a bank outage from a phone problem.
Is Bank of America down, or is it just me?
Start by checking whether the problem is limited to one device. Try signing in from a different phone or computer, or switch between the app and a web browser. If one works and the other does not, the bank is up and the fault is with the app, the browser or saved data on that device.
If nothing works anywhere, check your connection. A weak mobile signal can look like a bank failure, so if other apps also fail, see our guide to checking for a carrier outage. When your connection is fine and sign-in fails on every device, the bank may have a wider outage. Wait and try again later instead of resetting your password over and over.
Why does Bank of America say my password is wrong?
Your old password may have expired. According to Bank of America, a password can stop working if it did not meet the bank’s security standards. The fix is to create a new one:
- Go to the sign-in screen and choose Forgot ID/Password.
- Follow the prompts to confirm who you are.
- Create a new password that meets the current rules.
The bank says a password should have at least 8 characters, with at least 1 uppercase letter, 1 lowercase letter and 1 number. A password missing any of these will be rejected.
What if my user ID is not recognized?
Check that you are using the right user ID. Bank of America suggests deleting whatever is in the user ID field and typing it again yourself. Autofill can insert an old ID or add a stray space, and the sign-in fails even when the password is right.
How do I clear saved Bank of America logins from my browser?
Saved user IDs and passwords can go out of date after you change them. The bank recommends typing your details by hand and removing the stored entry for bankofamerica.com. The menus differ by browser:
- Browsers with a Saved Passwords section: find bankofamerica.com in the list, hover over its menu icon and choose Remove.
- Firefox on Windows: open Options from the menu, go to Privacy & Security, scroll to Logins & Passwords and choose Saved Logins. Highlight the site and choose Remove, or use Remove All to clear every saved password.
- Firefox on Mac OS X: open the Firefox menu, choose Preferences, go to the Security tab and select Saved Passwords. Use View Saved Passwords to delete only the entries for bankofamerica.com, or Remove all to clear everything.
- Microsoft Edge: open Settings, then View Advanced Settings. In Autofill Settings choose Manage passwords, highlight the site and select the X.
- Safari: open the Safari menu and choose Preferences, go to the Autofill tab, select Edit next to Usernames and Passwords, and delete the entry for bankofamerica.com.
After removing the entry, sign in again and type the user ID and new password yourself. Your browser may offer to save the new login.
What if the Bank of America app will not install or open?
The mobile app is not available for every device, the bank says. If your phone or tablet does not show an app in its store, open a mobile web browser and type bankofamerica.com to reach the bank’s mobile website instead. The same works if the installed app keeps failing while you sort out the problem.
The app comes from the Apple App Store or Google Play. If the store itself will not load or download, our guide to App Store connection and download problems covers the checks on the Apple side.
Quick answers
How long does a Bank of America password need to be?
At least 8 characters, including at least 1 uppercase letter, 1 lowercase letter and 1 number, according to the bank.
Can I use Bank of America without the app?
Yes. Type bankofamerica.com into a mobile or desktop browser to sign in to the website.
Why did my saved password stop working?
The password stored in your browser may be older than your current one, or the bank may have expired it for not meeting its security standards. Type it by hand, or reset it through Forgot ID/Password.
Checked against official sources in November 2026. Apps, menus and error codes change: check the official help page for the current steps.