PS5 Error Codes: What WS, CE and NP Codes Mean and How to Fix

A PS5 error code is a prefix and a string of digits, and PlayStation Support pairs each one with a short message. Codes starting with WS-, CE- and NP- most often point to a suspended account, a server that cannot be reached, a service under maintenance, a missing update, a sign-in problem or a console storage issue. For sign-in and connection trouble, restart the console and the router, try a wired connection, and check the PlayStation Network status notice before changing anything else.

What do the WS-, CE- and NP- codes on PS5 mean?

The meaning sits in the message PlayStation lists next to each code, so look up the full code rather than the prefix alone. The list also includes other prefixes, such as NW- (network), WV-, E2- and SU-.

• WS- codes on the list cover temporarily suspended access (WS-116331-5, WS-116330-4), maintenance (WS-116449-5, WS-116521-6), server connection failures (WS-115019-7), a sign-in ID or password that does not match (WS-116329-2) and 2-step verification problems (WS-117224-7, WS-117176-3).
• CE- codes cover a game download that stopped (CE-107928-7), failed server connections (CE-108862-5), disc read failures (CE-110538-8), too little free space on the SSD (CE-100028-1) and external or USB storage that cannot be recognized (CE-100006-7, CE-109737-7).
• NP- codes cover requests to install the latest system software (NP-102944-0, NP-102945-1) or update file (NP-102946-2), age restrictions (NP-102942-8), incorrect account information (NP-102955-2), sign-in problems (NP-103028-4, NP-104433-5) and maintenance (NP-103105-0).

Which codes mean the service is down or under maintenance?

PlayStation labels several codes as maintenance: WS-116449-5, WS-116521-6, NP-103105-0, NP-103109-4, NP-103111-7 and NP-103117-3. In those cases the service itself is unavailable, and the console settings are not the cause. Codes that say the console is unable to connect to the server, such as CE-108862-5, NP-103107-2 and WS-115019-7, can come from either the service or the home connection, so check status first. The related timeout codes NW-102636-8 and WV-109153-9 describe a connection that timed out.

Our guide to checking PSN status and fixing it covers the wider picture. If the error shows up in only one online game, that game’s own servers may be the cause; the Apex Legends server guide shows how that check works for one title.

Where do I check PlayStation Network status?

The PlayStation connectivity support page carries a notice when the network is having trouble. When PlayStation Network is experiencing issues, the page says some network services, including PlayStation Store, may be temporarily unavailable, and it provides a link for monitoring the status. If the notice is present, a maintenance or server code is likely a service problem, and the official page is the place to watch for updates.

How do I fix a PlayStation sign-in error?

The PlayStation sign-in troubleshooting page lists these steps in order:

1. Turn the console and the router off, then on again.
2. If the console uses Wi-Fi, switch to a wired connection. PlayStation Repairs has more connection troubleshooting.
3. Try signing in to Account Management online.
4. If you cannot get into the account, it may have been suspended. PlayStation has a separate guide on suspensions.
5. If sign-in still fails, contact PlayStation through its Online Assistant.

Codes such as WS-116329-2 (sign-in ID or password does not match) and NP-102937-2 (signed out) point to the account rather than the network. Access suspended messages (WS-116367-4, WS-116331-5) mean access to PlayStation has been suspended, and PlayStation says some account problems can only be resolved through the Online Assistant.

What if the 2-step verification code does not arrive?

Codes WS-117224-7 and WS-117176-3 point to a possible problem with 2-step verification (2SV) settings. The PlayStation 2-step verification help page suggests these checks when a code is missing:

• Select Resend Code on the sign-in screen. The code can take a few minutes to arrive.
• Restart the phone and try again.
• Check whether airplane mode is on.

If you saved backup codes when you set up 2SV, you can use one to recover the account. There are 10 backup codes and each works once. On the console, the page lists two menu paths: Settings > Users and Accounts > Account > Sign In, and Settings > Account Management > Sign In. Enter the sign-in ID and password, then enter a backup code on the verification screen. On the second path, press the triangle button, choose Trouble Receiving Code?, give a reason and select Sign In Using Backup Code.

If most backup codes are used, turning 2SV off and on again produces new ones. After losing access to an old phone and using a backup code, disable 2SV and reactivate it with the new phone. Devices that support passkeys can use them for sign-in as an alternative. Some cases require the Online Assistant to restore access.

How do I fix connection errors on a PS4?

On the PlayStation 4, the connectivity page describes setting up Wi-Fi under Settings > Network > Set Up Internet Connection, then Use Wi-Fi. Choose Easy to pick a saved or discovered access point, or Set Up Manually if the network is not visible. System software must be on the latest version before online features work, and updates download automatically with an on-screen notice. For TV or internet connection problems, PlayStation points to its Repairs diagnostic tool.

Quick answers

Does SU-101495-0 mean something is wrong?

No. PlayStation lists this code as an indication that the system is up to date.

What does CE-100028-1 mean?

It means there is not enough free space on the SSD.

What happens if I change my sign-in ID?

You are signed out of all devices. PlayStation emails the old address with the new sign-in ID, and sends a verification email to the new address.

What does an NP- update code ask me to do?

Codes such as NP-102944-0 and NP-102945-1 ask for the latest system software, while NP-102946-2 asks for the latest update file.

Checked against official sources in November 2026. Apps, menus and error codes change: check the official help page for the current steps.