Microsoft Copilot Not Working? Check the Right Status Page First
When Microsoft Copilot stops working, first find out which Copilot you use. A personal Microsoft account uses the consumer Copilot at copilot.com, and Microsoft lists its health under consumer services on its status page at status.cloud.microsoft. A work or school account uses Copilot through your organization, and its health appears on the Service health page that your IT admin can see.
The two services can fail separately, so the wrong status page may look clear while your Copilot is broken. Our live Copilot status page tracks the service, and the Microsoft 365 status page covers the apps that Copilot runs inside.
Which Copilot am I using?
Microsoft has renamed its work products. A note on Microsoft Learn says Microsoft 365 Copilot is now named Microsoft Copilot, Microsoft 365 Copilot Chat is now named Microsoft Copilot Chat, and the main address for the work app is changing to copilot.cloud.microsoft. On the consumer side, copilot.microsoft.com forwards to copilot.com as of November 2026.
Microsoft says work accounts show a “Work” label under the profile in the navigation pane and a green data protection shield.
| Your account | Where you use Copilot | Where to check status | Who can fix account problems |
|---|---|---|---|
| Personal Microsoft account | copilot.com and the Copilot app | status.cloud.microsoft, consumer list, “Microsoft Copilot” row | You, through your Microsoft account |
| Work or school account (Microsoft Entra ID) | copilot.cloud.microsoft, the Copilot app, and Copilot in Word, Excel, PowerPoint, Outlook and Teams | Service health in the Microsoft 365 admin center | Your IT admin |
| GitHub account | GitHub Copilot in code editors | Our GitHub Copilot status page | You or your GitHub organization |
GitHub Copilot is a separate product with its own license, so a Microsoft Copilot incident does not tell you anything about it.
Is Copilot down right now?
For a personal account, open Microsoft’s service status page and look at the consumer services. The list includes Microsoft Copilot, Outlook.com and OneDrive, each with its own status.
For a work or school account, the main source is the Service health page. Microsoft’s article “How to check Microsoft 365 service health” says admins find it in the Microsoft 365 admin center under Health > Service health. People with the Service Support admin or Helpdesk admin role can view it too. If you cannot sign in to the admin center, Microsoft points to status.cloud.microsoft and its @MSFT365Status account on X.
- Confirm which account you are signed in with.
- Check the matching status page, or ask your IT team what Service health shows.
- Check our Copilot status page for reports from other people.
- Try Copilot on another device or network. If it works there, the problem is local.
What do Microsoft’s service health labels mean?
Microsoft marks each problem as an advisory or an incident. An advisory means some users are affected but the service is still available. An incident means the service or a major function is unavailable. Each one then carries a status:
| Status | What Microsoft says it means |
|---|---|
| Investigating | Microsoft is aware of a potential issue and is gathering information |
| Service degradation | A confirmed issue might affect use of a service or feature, such as slowness or intermittent interruptions |
| Service interruption | The issue affects users’ ability to access the service |
| Restoring service | The cause is known and the fix is being applied |
| Extended recovery | The fix is rolling out but will take time to reach all affected systems |
| Service restored | The underlying problem is resolved |
| False positive | The service was healthy, or the cause was outside the service |
Microsoft notes that planned maintenance is not shown in Service health; admins track it in the Message center. If a problem is not listed, admins can use Report an issue on the Service health page.
Why is Copilot missing in Word, Excel or PowerPoint at work?
At work, Copilot inside Office apps depends on your license and your organization’s settings. Microsoft’s overview says users with only the Copilot Chat (Basic) license do not have Copilot in Word, Excel, PowerPoint and OneNote. Users without the Copilot add-on license may have standard access, which Microsoft says is subject to service capacity and might vary throughout the day. Admins can also remove access to Copilot Chat entirely.
Two browser settings matter on the web, according to Microsoft’s Copilot requirements page. Copilot in Word, Excel and PowerPoint for the web needs third-party cookies enabled. If links in Copilot Chat show “Unable to verify link,” the browser is blocking the third-party cookies that Microsoft’s Safe Links check needs. Both are settings for your IT team, not something to work around.
What can I try on my own device?
- Sign out and sign back in with the right account. At work, Microsoft says to sign in with your Microsoft Entra account.
- Refresh the page, or try another supported browser. Microsoft lists Edge, Chrome, Firefox and Safari for Microsoft 365 web experiences.
- Switch networks, for example to your phone’s mobile data on a personal device. Microsoft says Copilot can fail when a network blocks its WebSocket connections or the *.cloud.microsoft domain, so if it works off the office network, tell IT.
- Update the Copilot app from the Microsoft Store, App Store or Google Play. Microsoft’s requirements page lists Windows 11 version 22H2 or later, macOS 13 or later, iOS and iPadOS 16 or later, and Android 10 or later for the Copilot app.
- Restart the app or device.
Do not turn off company security software, change proxy settings on a work device, or install unofficial “fix” tools. Those steps belong to IT. If Outlook or Teams is also failing, the steps in Outlook not working and Microsoft Teams not working cover the shared sign-in and service checks.
Is a slow or busy Copilot the same as an outage?
Not always. Slow replies can come from capacity limits rather than a fault. Microsoft says standard access depends on service capacity and can vary during the day, while users with the Copilot add-on license get priority access. Wait a few minutes and try again. How limits, capacity messages and outages differ across chatbots is explained in AI chatbot errors explained.
Never share a one-time code or password with anyone who calls or messages you about Copilot. Microsoft runs a page for reporting support scams at microsoft.com/reportascam.
Bottom line
Match your account to the right Copilot first. Personal accounts check the consumer list on status.cloud.microsoft; work accounts depend on Service health and IT. With no incident listed, sign in again with the right account, switch networks, update the app and try a supported browser.
FAQ
Why does the status page say healthy when Copilot fails?
You may be checking the wrong service. The consumer list and your organization’s Service health page cover different products. If the right page is clear, the problem is likely your account, license, browser or network.
Can I see my company’s Service health page?
Only if you have an admin role. Microsoft says admins, including Service Support and Helpdesk admins, can view it. Everyone else should ask IT or check status.cloud.microsoft.
Is GitHub Copilot the same as Microsoft Copilot?
No. GitHub Copilot is a coding assistant licensed separately, and it has its own status. A Microsoft Copilot problem does not mean GitHub Copilot is down.
Can I use Copilot with a personal account on a work computer?
Sometimes. Microsoft lists entry points for personal accounts, such as the Copilot app and Copilot Chat in Edge, but organizations can block personal-account sign-in. Microsoft’s enterprise data protection applies only when you sign in with your work Entra account.