UK: MTD IT - Some customers receiving errors
We are aware some customers are receiving errors or time outs when trying to use MTD IT. This is due to an error being received from HMRC's services. We have contacted HMRC to investigate.
Is Xero down?
Live Xero status from the official status page and our own checks every 5 minutes.
Xero is having problems
Having problems with Xero?
0 visitor reports in the last hour, 0 in the last 24 hours.
Counts come only from visitors who press this button on our site, one report per person per hour. We do not use report counts from other trackers.
Official Xero status
Some problems Partially Degraded Service Source: status.xero.com
UK: CIS - Error when verifying CIS contractors
HMRC have confirmed there are currently known issues with the CIS verification service and you can find more information on their website https://www.gov.uk/government/publications/construction-industry-scheme-service-availability-and-issues/construction-industry-scheme-cis-service-availability-and-issues
Parts the official page lists with problems:
- Tax Reporting - UK VAT & MTD
Our checks
Every 5 minutes two independent servers request the Xero home page (www.xero.com) without signing in. We call it an outage only when both fail to get any answer.
| Checkpoint | Result | Response time | Checked |
|---|---|---|---|
| Falkenstein, Germany | Answered (HTTP 200) | 132 ms | 4 min ago |
| Nuremberg, Germany | Answered (HTTP 200) | 66 ms | 5 min ago |
Some sites answer automated checks with a block page (HTTP 403) or a rate limit (HTTP 429); that still means the site is online.
Xero status over the last 24 hours
Checkpoint 1 (Falkenstein, Germany) Checkpoint 2 (Nuremberg, Germany) OK Problems Outage Maintenance
Problem history
Problems were recorded on 5 of the last 6 days we have checked (official status or both checkpoints failing).
Recent official incidents
- Nov 14, 2026 UTC UK: MTD IT - Some customers receiving errors ongoing
- Nov 13, 2026 UTC Global: Xero Mail - some customers may see bounced emails due to a third party issue 31 h
- Nov 12, 2026 UTC UK: CIS - Error when verifying CIS contractors ongoing
- Nov 9, 2026 UTC UK: HMRC connected services - MTD IT and MTD VAT 14.5 h
- Nov 10, 2026 UTC Global: Xero Partner Hub - Some slowness or unable to access pages in Partner Hub 67 min
- Oct 28, 2026 UTC Global: Xero - customers are experiencing issues across Xero 61 min
- Oct 26, 2026 UTC Global: Xero - some customers may be experiencing intermittent errors in Xero. 2.4 h
- Oct 15, 2026 UTC Global: Subscriptions - some customers are unable to purchase and management subscriptions 37 min
- Oct 14, 2026 UTC Global: Xero - Some customers may be experiencing some errors in product and inability to view invoice PDFs. 25 min
- Oct 13, 2026 UTC Global: Xero Partner Hub - Some slowness or unable to access pages in Partner Hub 1 min
- Oct 9, 2026 UTC Global: Xero Partner Hub - Some slowness or unable to access pages in Partner Hub 1 min
- Oct 1, 2026 UTC Degraded Performance: US Payroll (Powered by Gusto) 2.9 h
- Sep 29, 2026 UTC Degraded Performance: US Payroll (Powered by Gusto) 6.6 h
- Sep 29, 2026 UTC UK: HMRC connected services 59 min
- Sep 28, 2026 UTC US: Payroll (Powered by Gusto) - customers will be unable to access US Payroll in Xero 51 min
What to do if Xero is not working
- Check the official status page and the time of the last update.
- Test another website. If nothing loads, the problem is your connection.
- Check the official status page for the feature you use; one feature can fail while others work.
- Try the web version if the desktop app fails, and the other way round.
- Ask a colleague on another network to confirm before reporting it to IT.
Official links
Show Xero status on your site
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