Google Gemini Not Working? Fix Something Went Wrong Errors
When Google Gemini shows “Something went wrong,” submit the prompt again, then start a new chat if the error repeats. Google’s Gemini Apps Help article “Troubleshoot error codes in Gemini Apps” says temporary connection and server issues often resolve quickly. If the error keeps coming back, check your account type, your country or region, and whether Google has posted an incident.
Our live Gemini status page shows current availability next to reader reports. People who use Gemini through work or school can also check our Google Workspace status page.
Is Gemini down right now?
Google posts Gemini incidents on the Google Workspace Status Dashboard, where Gemini has its own row. The dashboard is built for Workspace customers, but some incidents posted there have described the consumer Gemini web app and mobile app too.
Two recent entries show what an incident looks like. On June 10, 2026, Google reported that Gemini App in Workspace and Gemini Side Panel customers were seeing “Something Went Wrong” errors. On September 11, 2026, Google said a subset of users may have seen elevated error rates with Gemini 3.1 Pro models on Gemini Web and Gemini App between 6:00 and 13:22 PDT, and that the cause was a recent rollout fixed with a code change.
- Open the Workspace Status Dashboard and look at the Gemini row.
- Check our Gemini status page for reports from other people.
- Try Gemini on another device or network, for example the app on mobile data if the web version fails on Wi-Fi.
The general method behind these checks is in is it down or just me.
What do Gemini error codes mean?
Google’s error code article explains the numbers that appear in parentheses or as four-digit codes, plus the common messages. As of November 2026 it lists these:
| Code or message | What Google says it means | What to do |
|---|---|---|
| 1060 | Gemini Apps may not be available in your country or region | Check Gemini availability for your location |
| (2), (4), (5), (7), (9), (12), (13), (17), or 1000+ such as 1099 or 1185 | Gemini ran into an unexpected issue while processing the prompt | Use the general steps below |
| “Too many requests in a short time period” | Usage is high or you reached a temporary limit | Wait a few minutes and try again |
| “Something went wrong. Please try again later.” or “I can’t do that right now” | No specific cause is given | Wait a few minutes; check device and Connected Apps permissions |
| “I cannot fulfill this request” or “This feature only works with content that Gemini can access” | A connected app, such as Google Workspace, may not be connected | Check your Connected Apps settings |
| “Terms of service are updated. Please restart the app” | The app needs a restart to load new terms | Refresh the browser or restart the app |
| “Gemini is currently not supported in your location” | Gemini is not available in your country or region yet | Nothing to fix on your device |
What should I try first when Gemini fails?
Google’s general steps for most errors, in order:
- Submit the prompt again.
- Start a new chat to clear the earlier context.
- Remove or check any attached file, image or video, and make sure it is a supported type within the upload limit.
- If you are speaking to Gemini or using Gemini Live, type the prompt instead.
- Make sure the device is online, and switch networks if the connection is slow or unstable.
- If traffic is high, wait about 5 minutes and try again.
- Refresh gemini.google.com, or close and reopen the mobile app.
Because “Too many requests” can mean a temporary limit, wait between tries instead of resending at once. How limits, capacity messages and real outages differ across chatbots is explained in AI chatbot errors explained.
Why doesn’t Gemini work with my work or school account?
Work and school accounts depend on settings your organization controls. Google’s sign-in requirements page lists three account types: a personal Google Account, a work account with a qualifying Workspace edition, or a school account. A school account works only if the institution’s administrator has enabled the service. Work accounts require users to be 18 or over.
Google’s article “Use Gemini Apps with a work or school Google Account” says that on plans without Gemini as a core service, the Workspace administrator must turn on access. For errors, its advice is to contact your Google Workspace administrator to confirm you have access to Gemini Apps. Connections to Gmail, Drive and Calendar can also be switched on or off only by the admin. The same article notes that work and school accounts cannot delete chats or create public chat links in the mobile app.
If Gemini fails inside Google Classroom or another school tool, the steps in Google Classroom not working also apply.
Why does Gemini work on the web but not in the app?
The web app and mobile app have different requirements. The web app needs a supported browser, which Google lists as Chrome, Safari, Firefox, Opera or Edgium. On Android, Google’s availability page says the app needs Android 9 or later and at least 2 GB of RAM, and Android Go does not support it. You also cannot open the Gemini mobile app in an Android Work Profile.
If the web version works and the app fails, update the app from Google Play or the App Store, then restart it. If the app works and the web fails, try another supported browser or a private window. Either way, the service is up.
How do I report a Gemini problem to Google?
Use the Send feedback option in the Gemini app or on the web, and include the error number in your description. Google’s feedback page notes that the related conversation, including your prompts and Gemini’s replies, is added to the feedback. Remove private details from the chat before you send it.
Bottom line
Retry once, start a new chat and wait a few minutes before you change settings. Error 1060 and “not supported in your location” are about region, work and school problems usually need the admin, and only a Gemini incident on Google’s status dashboard confirms an outage.
FAQ
What does Gemini error 1060 mean?
Google says error 1060 usually means Gemini Apps may not be available in your country or region. Check whether the web app or mobile app is offered where you are.
Why does Gemini say “Too many requests in a short time period”?
Google says usage is high or you have reached a temporary limit. Wait a few minutes and try again instead of resending right away.
Is Gemini down if it works on my phone?
No. If Gemini works on any device or network, the service is up. The problem is with the browser, app version, account or network that fails.
Who can fix Gemini on a school or work account?
Your Google Workspace administrator. Google’s help pages say the admin controls access to Gemini Apps and its connections to Workspace apps.