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Queens Public Library Down: Website, App Out Since Nov. 4

By Outages Now Editors

Contemporary library interior filled with people reading and relaxing in a bright and open space.
Photo: Christian Buergi / Pexels

Queens Public Library in New York has had a system-wide network outage since Nov. 4, caused by a ransomware attack, according to QNS and the library’s own service alert. As of the library’s Nov. 10 update, the website, mobile app and digital media services are still unavailable, and public computers work at only seven locations.

All library locations remain open during regular hours. Library President and CEO Dennis Walcott said in a Nov. 7 statement that the library has no timeline for restoring its systems.

What is working and what is not

The library’s Nov. 10 update lists these services as restored:

  • Free Wi-Fi at all open locations
  • Checkout and return machines
  • Public computers at seven locations: Central Library, Far Rockaway, Flushing, Glen Oaks, Hunters Point, Jackson Heights and Kew Gardens Hills

Still unavailable are the library’s website, its mobile app and its digital media services. Public computers also remain out of service at most other branches in the borough. Some virtual and in-person programs may be affected, and the library says patrons should check with their local branch.

What the library has said about the cause

The library has confirmed the outage resulted from a ransomware attack, a type of cyberattack that locks systems until a payment is made. The amount of any ransom demand, and what the attackers want in exchange for restoring the system, have not been made public. Those behind the attack have not been identified.

Walcott said the library is working with government partners and outside experts to investigate the attack and restore systems as quickly as possible. He said the library will keep the public informed.

Where to get updates

Anyone who opens the library’s website sees a service alert describing a “significant network outage affecting all locations.” The alert tracks which services are down and which have returned. The library is also posting on BlueSky, Facebook, Instagram, LinkedIn, Threads and X. People who need help can call (718) 990-0728.

Why it matters

Queens Public Library has 66 locations in the borough and is one of the largest public library systems in the country. Walcott told the City Council in September 2025 that the system recorded 6.6 million visits in fiscal year 2025 and circulated 10.9 million items.

The library’s spokespersons said they will provide more information as it becomes available.

Source: QNS

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