Facebook Down or Not Loading? Check Feed, Login and Marketplace
Facebook is down for everyone only when it fails in the app and in a web browser, on more than one network, for more than one person. If facebook.com loads in a browser but the app does not, update or reinstall the app. If nothing loads on your Wi-Fi but Facebook works on mobile data, your network is the problem.
Our live Facebook status page shows what our own checks see right now. For chats, see our Messenger status page.
How can I tell if Facebook is down for everyone?
Meta does not publish a status page for the Facebook app. Its status site, metastatus.com, describes itself as the status of Meta business products, such as ads and developer tools. A green dashboard there does not prove your feed works, and a problem listed there may not affect regular users at all.
Use checks that test Facebook from more than one angle:
- Open our Facebook status page and look at the latest check.
- Open facebook.com in a browser on a computer or phone. If the website works and the app does not, the app is the problem.
- Switch from Wi-Fi to mobile data, or the other way around.
- Ask someone on a different network to open Facebook.
- Check other Meta apps. If Instagram fails at the same time, the problem is probably on Meta’s side.
Our down-or-just-me guide explains the same method for any site.
Once you know whether the problem is Facebook’s or yours, this table points to the first fix.
| What you see | Likely cause | First check |
|---|---|---|
| App shows a blank feed, browser works | The app on your phone | Update, restart, reinstall |
| Nothing loads on your Wi-Fi, mobile data works | Home network, router or DNS | Restart the router; test DNS |
| App and browser fail on several networks | A Facebook outage | Our status page; wait |
| Logged out and the code never arrives | Login or account security | Spam folder, signal, facebook.com/hacked |
| Marketplace missing or you can’t message sellers | Marketplace access or message limits | Marketplace help in the Help Center |
| No push alerts | Notification settings | Facebook settings, then phone settings |
How do I fix the Facebook app when it won’t load?
Facebook’s help article Troubleshoot something that’s not working on Facebook gives this order for phones and tablets. Stop when the problem clears.
- Update the Facebook app, or Facebook Lite if you use it, from the App Store or Google Play.
- Check that your Wi-Fi or mobile data connection is stable.
- Close the app completely and open it again.
- Restart your phone or tablet.
- Uninstall the app, restart the device, and reinstall it from the official app store. Facebook’s help pages also suggest checking that your phone has enough free storage and no pending system updates.
If something still doesn’t work, report it. In the iPhone or Android app, shake your phone and follow the on-screen instructions. You can also open the menu, go to Help & support and tap Report a problem. Facebook asks you to include the steps that led to the problem and a screenshot.
What if Facebook won’t load in a web browser?
Facebook’s help center says display problems in a browser can come from cached or temporary data. Clear the cache and temporary files in your browser’s settings, then reload. If that does not help, try a different browser. A private window is a quick test, because it starts without your saved cookies and extensions.
If the browser says it can’t find facebook.com at all, the problem is name lookup on your network. Our guide on flushing the DNS cache covers Windows, Mac, phones and Chrome.
Why can’t I log in to Facebook?
If Facebook works for other people, a login problem is about your account, not an outage. Facebook’s help center gives separate routes depending on what you still have.
- If you think someone else got into your account, go to facebook.com/hacked. Facebook suggests this even if you are not sure. Use a device you have logged in from before.
- If a reset code doesn’t arrive, check the spam or junk folder, make sure your phone has a signal, wait a few minutes, then request a new code.
- If you lost access to the email and phone on the account, go to facebook.com/login/identify from a familiar device and try each email address or phone number you have owned, one at a time.
- If two-factor authentication blocks you, use a saved recovery code or approve the login from another device where you are still logged in.
Be careful with “Facebook support” phone numbers in search ads, comments or messages. Use the recovery pages on facebook.com, and never give anyone your password or a login code.
Why is Facebook Marketplace not working for me?
If Marketplace fails for everyone, it is part of a wider outage and our status page will show it. If it fails only for you, check your access. Facebook says Marketplace access can be at risk, limited or suspended for going against its Commerce Policies. If a listing was rejected and you think that was a mistake, you can request a review.
If you can browse Marketplace but can’t message sellers, Facebook’s help center gives two reasons: you may have sent too many messages, or your access to Marketplace may have been removed. Wait before sending more messages. Never move a sale to a payment app or a link a stranger sends you just because Marketplace messages are failing.
Why am I not getting Facebook notifications?
When Facebook works but alerts don’t arrive, start with settings. Facebook’s help pages say you can adjust push notifications in the app’s settings on Android, iPhone and iPad. Notifications for a group are set inside that group. Then check the phone itself:
- Make sure Facebook is allowed to send notifications in your phone’s settings.
- Turn off Focus or Do Not Disturb, or add Facebook as an exception.
- On Android, check that battery saving does not restrict the Facebook app.
- For email alerts, check spam and add the facebookmail.com domain to your safe senders, as Facebook’s help center suggests.
Bottom line
Compare the app with facebook.com and a second network before changing anything. If both fail everywhere, wait and watch our status page. If only the app fails, update, restart and reinstall. When Facebook works for other people, login, Marketplace and notification problems come down to your account or settings.
FAQ
Is Facebook down right now?
Check our Facebook status page, then try facebook.com in a browser and on another network. If all fail and friends see the same, Facebook is likely down.
Does metastatus.com show Facebook outages?
It covers Meta business products such as ads and developer tools. It can look normal while the regular app or website has problems.
Will reinstalling the Facebook app delete my account or posts?
No. Your posts, photos and friends are stored on your account, not in the app. You will need your password to log back in.
Why does Facebook work on my computer but not my phone?
That points to the phone app or the phone’s connection. Update the app, test mobile data and Wi-Fi, and see our guide to apps that work on one network but not another.